Frequently asked questions.
Where are you located?
You can find us at 1909 East 38th 1/2 St. Suite C, Austin, TX.
We are located on the East side in the Mueller area.
How do I know what treatment is right for me?
In order to understand which treatment is best for you. It is important to schedule a consultation with one of our service providers. They will be able to help you understand which treatments would be the best option to address you concerns and reach your aesthetic goals.
What is your cancellation policy?
We require notice of cancellations 24-hours in advance. This allows us to offer the appointment to another client. If you fail to keep your appointments without notifying us in advance: a missed appointment fee will apply. These fees are $35.00 per 20-minute appointment, $50.00 per 30-minute appointment, and $100.00 per 40-minute appointment. Please also be sure to arrive at least 15-minutes prior to your scheduled appointment.
What is your return policy for skincare?
Skincare products must be completely sealed in order to receive a refund. If however you have an allergic reaction to a product used it is important to notify the Esthétique De Luxe team and we can honor a product exchange after the provider consults with you.
What is your refund policy for purchased services and/or packages?
For all prepaid services and/or packages there is a No Refund Policy. However if the client is unable to complete a certain treatment due to medical reasons the treatment or package can be switched to credit for other services we offer.